Category Archives: Outsourcing

The Costs of the Digital Nomad Lifestyle

The Digital Nomad life is now accessible to more and more as our world gets further connected. We love to follow the romantic blogs and Instagram accounts of happy families who seemingly galavant across the world with hip looking children, drinking coconut water along the way and occasionally cranking out a few hours of work here and there to pay for their travels. They seem so well adjusted and self-actualized. The digital nomad life seems like an ideal lifestyle, and it feels like if you aren’t doing it, there must be something wrong with you.

But there are steep prices to pay for this lifestyle that no one tells you about. 

There are two kinds of global nomads. The first are the ones who do it specifically for the travel, mostly taking it as an extended vacation with some work involved. The goal is to work from a location and observe the local culture, then later return back to home base. This could be the person who travels frequently for work but whose family is rooted in their home culture.

The second variety are who I’m talking about. These are the long term digital nomads who have made it a lifestyle. They either have no home base or have a series of home bases which are not in their home culture. Their family (if they have one) comes with them and they have no plans of “going home” or settling down. They engage the cultures they are in and take root.

What are the long term challenges digital nomads face?

Displacement

The feelings of displacement are very real. Being away from your home culture, extended family, friends and familiar places is extremely taxing, to put it mildly. It sometimes feels like a military assignment without any structure or purpose, and the worst part is, you have no battalion.

The mind can only take so many “unfamiliar” at a time, and is not meant to be constantly readjusted for long, sustained periods. One has to give themselves time to become acclimated and familiar with a new location, set of relationships and way of doing life.

I don’t use the term “displacement” lightly as this term is largely associated with refugee populations.  There is a huge difference between “push” of refugees being forced out of their country and “pull” of the digital nomad life. While the situations are very different, there are some feelings which are common between these two groups. The similarities are in the displacement of starting over, the feelings of confusion and longing for familiarity of one’s homeland.

Losing Yourself

Losing oneself doesn’t happen until you allow yourself to truly be known by the locals. I’m not talking about the digital nomad who roams a different country every three months. This is the digital nomad who finds a place and camps out for an extended time, engages the culture, makes friends and allows themselves to be known deeply by the local people. There is a difference between being an observer in a culture and being an active participant. In becoming an active participant, you give something of yourself. You must loosen some of your roots of your home culture and be willing to let go.

Many nomads travel to “find themselves,” but in order to do that, you must lose yourself first. 

Priorities

In the process of becoming a global citizen, one’s priorities have to be completely undone and reevaluated. In the digital nomad lifestyle, one’s perspective of the world goes from an ant size grass level view to a 30,000 cruising altitude view in a relatively short period of time. The first year of nomadic life, is wildly disorienting. Your family, your identity, what you care about, all gets called into question as you delve into a new way of doing life. What is really important and what is not important, all must be reevaluated in order to learn how to function. And for those who find that sweet spot, things eventually fall into place in an improved order.

Each culture has a grid, a different way of wiring and functioning. At first, you often short circuit in a new culture as you assume the wiring is the same as your culture’s grid. These short circuits can lead to a fire in the grid if one doesn’t let the wires disconnect and be reassembled. That period of disconnecting and ambiguity is highly uncomfortable.  Sometimes in this period, you are barely functioning. Slowly, the discomfort goes away as the new wiring starts to work for you. The old wiring is disconnected and forgotten.  You become an improved and flexible machine. 

Even with the steep costs, living the digital nomad life is worth it. 100% worth every tear, every confusing wakeful night and every piece of lost luggage along the way.

 

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Why I Found NBC’s “Outsourced” Irrelevant

A lot of people have asked me over the past year:

“What do you think of the show Outsourced?”
“Did Outsourced really depict India?”
“Is the work environment in India really like that”

In the beginning NBC had a lot of potential material to work with. Most Americans are curious about exotic India. A fascinating world of elephants, masalas, chaotic traffic patterns, and sarees…and almost every American has had the experience of call center frustrations. How are these two worlds compatible?

As frustrated as Americans are about calling a call center, most Indians who work in a call center are equally as frustrated. Long hours. working at night, dealing with rude ethnocentric people. There was A LOT of potential material that could have been used for the TV program.

Creative Downfall

I understand the “Office-like” concept of the show. Overstretching stereotypes to the point that everyone feels uncomfortable with the overly awkward dialogues. You laugh at the expense of the characters and ‘foot in mouth’ outbursts.

But the script writers ran out of intelligible content fast. Then the show digressed to blatant sexual humor, and overstretching some very untrue stereotypes. It simply became a trashy “America Pie” type of show.

I don’t know why, but I had a vague hope that this would be something that lightly poked fun at common stereotypes and helped people understand cultural differences.

Harmful Stereotypes Reinforced

From someone who lived and worked in India for a number of years….If anyone behaved like Charlie or Todd, you won’t survive.

Yes, we know that America is far more open with our lack of shame. But do we need to make each episode a moral debauchery of Americans?

Bachelor parties? An Australian mother and an American call center manager having a rendevous in plain sight on an balcony above a busy Indian market? Sleeping with the boss then bragging about it in the workplace? The blatant sexuality was too much. Even for American TV.  Americans already have to deal with some Indians assuming we are all morally inferior, un-spiritual, hypocrites. Why would we air a show that projected this harmful and untrue stereotype?

As in most declining TV shows, dirty humour is used as a sad replacement for clever witty interactions. Another cheap American show filled with filth to get ratings and attempt to entertain viewers with false stereotypes.

Character Flaws

Least Realistic/ Most Exaggerated Characters:

  • Charlie– The awkward American cowboy, perverted borderline sex offender. I’m met very few of them in life. And certainly none in India.
  • Tonya- Obviously she was a complete skank and too undignified to be believable. If a woman behaves like that in India without a support system, she will most likely have her ‘easy going’ attitude broken by perverts grabbers on the street, or possibly even become the victim of rape. The show portrayed her as a happy go lucky professional who seemed to bounce back from any situation. Not possible.
  • Rajeev — His character was far too articulate for someone who would typically be so closed minded and money hungry. Like an Indian Michael Scott, he was far too verbally abusive to be real.

Semi-Realistic/ Semi-Exaggerated

  • Aasha- You will find some confused Desi women caught in the middle of a modern and traditional world, but her Indian accent was so bad it was hard to ever believe her character. Sorry Rebecca Hazlewood. Stick to British films next time.
  • Todd– The football loving American boy that just wants to watch football and hook up with pretty women certainly exists, but don’t last long in India. Generally his open romantic relationships would have gotten him a lot of disrespect from subordinates rather than being the fun loving boss that the show depicted.
  • Manmeet– The awkward and womanizing cassanova definitely exists. Men who want to be a stud, but not sure how. Manmeet was too openly determined and eager. You will find sneakier versions of this character in real life. People who behave this week behind closed doors, but are ashamed to openly talk about it.

Most Realistic Characters/Least Exaggerated characters

  • Madhuri–The shy and naive woman is the fact that a lot of Indian woman like to put on. I found her to be one of the most loveable characters as she would occasionally let her fun side come out.
  • Gupta–His character was realistic to the point is that this is how some 14 year old boys behave in India, not 30 year old men. His charming sense of humor was the only thing that kept the show going for a few months. He was a partially embodied “Michael Scott” of the show. The man that refuses to grow up.
  • In short…

    I had hopes in the beginning….and was ashamed in the end.

    The show reinforced harmful stereotypes of Indians being bobbleheaded order takers. AND Westerns being moral bottomfeeders that slept around with every living breathing human available.
    This is not the message that our world needs today. Thankfully the American public is smarter than that, got bored with it, and the show got cancelled. One less cheap show with worthless content crowding the airwaves.

Lessons on Global Competition from India

Even with the deepening of global business relationships and the influx of immigrants coming into the US, many American professionals still don’t realize how globally competitive markets really are. The past few years in the US, we’ve felt the pain of a tight job market. And I’m not convinced that my generation is prepared for the next wave of competition from abroad.

In the small town I grew up, it seemed we all deserved to be handed jobs once we graduated high school. If someone lost their job, it was NEVER their fault. And if someone’s job was outsourced, uh oh! Not fair!
Like my mom always used to tell me “Jessica, the world is not fair. Get used to it.”

But maybe the world is more fair than we think….

With the global nature of markets and the ease of communication between East and West, maybe we should seek to learn from our peers across the world who are putting in extra study time, specializing from a young age and sacrificing greatly to get ahead.

Expectations

When I lived in India, I noticed a few major differences in the way that middle class children are raised in comparison to American kids. Especially regarding the expectations that their parents have for their academic performance.

  • In America, we want our kids to be involved in activities which they enjoy. Allow them to explore their creative and athletic abilities.
  • There are no extra-curricular activities in India. After school kids go to ‘tuition’- which are extra study sessions.
  • In America we want our kids to be ‘well-rounded’.
  • In India, parents want their kids to be specialized in a steady field which guarantees employment in the future.
  • In America we want our kids to be in at least one competitive sport, and some parents push their kids to perform and compete. Parents participate in the support of athletic events and show ‘team spirit’.
  • Indian kids don’t really play sports unless its cricket (typically only boys). Girls and boys also play some light badminton on the roof of their house. They stay in their neighborhood within yelling distance of their mother. The only ‘team spirit’ that they feel is for Indian Cricket.
  • In America, the ranking and division of the sports teams are a major sway factor and reason for fame of a particular school.
  • In India, schools are known only for their academic quality and ranked accordingly.

Indian kids and American kids are happy. It all depends on cultural norms and the way the parents formulate and communicate expectations.

Desire for Security

One of the possible explanations for this Indian focus on academia is the desire for security. In America, many middle class families have grown up with a sense of financial security for generations. Our grandparents remember what it was like to live a life of uncertainty (due to the Depression), but our parents may have never been directly affected by severely tough times.
In India, the possibility of poverty  is not a distant reality. It is right here, right now. Indians are forced to face this every day as beggars and slums confront them on every time they cross the street. Striving for financial security is a must and a driving factor for most middle class Indian families.

So what can we take away from this?

The world will only become more competitive.
I think we will start seeing trends of American families who give their children a bit more guidance in academia. Clearly setting expectations of which fields they hope their children will go into. Parents will creatively find fun ways where kids can be involved in academia outside of school. Parents will allow time for sports and video games, but will set more stringent boundaries on the child’s free time.

We need to make sure that kids who grew up in America are ready for the wave of competition that is about to come. Instead of feeling entitled to a job, American kids need to be prepared to compete with peers like most middle class Indians, who started doing computer programming in 3rd grade.